Refund Policy

90-Day Return Policy (Unopened Products Only)

Unopened, unused items can be returned within 90 days of delivery, as long as the product is still sealed in its original condition.

To qualify for a return:

  • Condition: the item must be exactly as you received it — unused, sealed and with no signs of wear or tampering.
  • Packaging: it must come back in its original, undamaged packaging, including any boxes, pouches or protective materials.
  • Proof of purchase: an order confirmation email or invoice is required.

For hygiene and safety reasons, opened or used products cannot be physically returned.

90-Day Satisfaction Guarantee (Opened Products)

If you opened and used the product and are not happy with the results, you are still covered. Our 90-Day Satisfaction Guarantee does not require you to send anything back.

To qualify:

  • You used the product consistently, as directed, for at least 14 days.
  • You submit your request within 90 days of delivery.
  • The guarantee applies to your first order only and is limited to one refund per household.
  • Refunds are not issued for taste or other subjective preferences, which do not reflect product quality or effectiveness.
  • We may ask for a short explanation or feedback to help us improve.

To request a refund under this guarantee, contact us through our Contact page.

Order Cancellations

Orders can be cancelled within 3 hours of being placed. After that they enter our fulfillment queue automatically and can no longer be cancelled, because processing and shipment start right away.

If your order could not be cancelled, you can still return the products after delivery, provided the return conditions above are met.

Free Gifts and Promotional Items

  • Free gifts, bonus items and post-purchase add-ons are not eligible for return, refund or exchange, used or unused.
  • Limited-time post-purchase offers are final sale because of their discounted pricing.
  • If you return a paid item that qualified you for a free item, the free item must also be returned unused. Otherwise its value may be deducted from your refund.

Shipping Fees

Shipping fees are paid to our shipping and fulfillment partners and are non-refundable.

If a package is refused at delivery, a restocking and handling fee of 15% of the total order value is deducted from any refund, including on orders that qualified for free shipping. If something is wrong with your delivery, please contact us before refusing the package — we are happy to help.

Lost or Undelivered Packages

If your package has not arrived within the estimated delivery time, contact us so we can open an investigation with the carrier. Refund or replacement eligibility is decided once that investigation is complete and is subject to the 90-day window from the confirmed or estimated delivery date. We are not responsible for packages lost because of incorrect shipping information provided by the customer.

Damages and Issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered. We will review the issue and make it right.

Chargebacks and Payment Disputes

While a chargeback or payment dispute is open, a refund cannot be issued until it is closed. Please contact us first: we can usually resolve the issue and refund you much faster than a bank dispute.

Exceptions / Non-Returnable Items

Some items cannot be returned, including perishable goods, custom or personalized products, personal care goods, sale items and gift cards. Contact us if you have a question about a specific item.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason. The item must be in the same condition as received — unused and in its original packaging — and proof of purchase is required.

Refund Processing

We will let you know once your request or return has been reviewed and whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

To start a return or ask a question, reach us through our Contact page. Items sent back without first requesting a return will not be accepted.